01-17-2021
05:53
- last edited on
01-18-2021
03:13
by
AlvaroFitbit
01-17-2021
05:53
- last edited on
01-18-2021
03:13
by
AlvaroFitbit
I have a charge 3 which was working fine until this morning. I tried syncing it and it wouldn't so I impaired it from my Bluetooth now it either can't find it or when it does it says "couldn't pair with charge 3. Check your charge 3 settings and try again".
I've rebooted my charge 3, reset the data and turned it off when it was on charge but still nothing. I don'know why it won't work when I didn't change any settings.
I have also tried charging the fitbit and my phone.
My phone is a Samsung Galaxy J6.
Thanks
Jayne
01-18-2021 03:16
01-18-2021 03:16
@Jayniekinns Thanks for being part of our Community!
Let me help you with this and thank you for troubleshooting this issue. I suggest you clear the link between your phone and your tracker by doing the following (that includes some steps you have already tried):
Let me know how it goes.
If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!
01-19-2021 01:35
01-19-2021 01:35
Yes, I have tried all of that. The fitbit seemed to connect again but it's already gone back to where it will not sync.
I impaired it from my app, I then reconnected it which it has done but it won't pair with the Bluetooth.
I had no issues with my charge 2 so I don't know why the charge 3 isn't working.
01-27-2021 09:44
01-27-2021 09:44
@Jayniekinns thank you for your reply.
Since the issue persists I suggest you contact our Support team. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.
Keep me posted.
If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!