Charge 3 suddenly wont connect to Samsung Galaxy J6

[Jayniekinns]

I have a charge 3 which was working fine until this morning. I tried syncing it and it wouldn't so I impaired it from my Bluetooth now it either can't find it or when it does it says "couldn't pair with charge 3. Check your charge 3 settings and try again".

I've rebooted my charge 3, reset the data and turned it off when it was on charge but still nothing. I don'know why it won't work when I didn't change any settings. 

I have also tried charging the fitbit and my phone. 

My phone is a Samsung Galaxy J6.

Thanks

Jayne

[AlvaroFitbit]

@Jayniekinns Thanks for being part of our Community! 

Let me help you with this and thank you for troubleshooting this issue. I suggest you clear the link between your phone and your tracker by doing the following (that includes some steps you have already tried):

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
5. You can find troubleshooting instructions here.

Let me know how it goes.

[Jayniekinns]

Yes, I have tried all of that. The fitbit seemed to connect again but it's already gone back to where it will not sync.

I impaired it from my app, I then reconnected it which it has done but it won't pair with the Bluetooth.

I had no issues with my charge 2 so I don't know why the charge 3 isn't working.

[AlvaroFitbit]

@Jayniekinns thank you for your reply.

Since the issue persists I suggest you contact our Support team. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep me posted.