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Charge 3 switches off by itself and button doesn't work

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‎09-29-2020 23:02 - last edited on ‎09-30-2020 09:28 by Fitbit Moderator

‎09-29-2020 23:02 - last edited on ‎09-30-2020 09:28 by Fitbit Moderator

Yesterday my watch was bit crazy and started switching off in a day few times, button doesn't work I resetting every time but battery was 68%. When I back home I upgraded new actualization and is the same still switching off and have green light all the time.

 

 

Moderator edit: updated subject for clarity

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‎09-30-2020 05:11

‎09-30-2020 05:11

Hi @Lukmal09, it's great to see you in our Fitbit Community! I'm sorry to hear that your Charge 3 started to turn off all of a sudden and the button doesn't work. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

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