Charge 3 switching screens and won't hold a charge

[MrSlinky72]

My Charge 3 was working fine until a few days ago. It started going crazy and switching screens on its own like it is possessed. Now when I charge it, it jumps from 1% charge to 100% charge almost instantly. When I take it off the charger it goes from 100% to 0% in a few minutes. I only got this thing 7 months ago and did not expect such a short life from a name brand product. Oops.

I already tried the "big reset" - holding the "button" for 15 seconds. That didn't help.

Moderator edit: subject for clarity 

[Itzangs]

Exact same thing happening to mine.  It's less than a year old and it just started acting up yesterday.

[LiliyaFitbit]

Welcome to the Fitbit Community, @MrSlinky72 @Itzangs.

@MrSlinky72 I appreciate your participation in the Forums and sharing that your Charge 3 is switching screens and won't hold a charge. Thank you for trying to resolve this and providing the additional details. I understand how you are feeling and I am here to help. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

@Itzangs Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I appreciate the additional details and recommend restarting the tracker to resolve the issue with the screen: How do I restart my Fitbit device? Please also double check our charging instructions and try our tips for preventing battery drain since battery use is affected by various factors and settings.

Keep me posted on the outcome. 

[MrSlinky72]

Hello @LiliyaFitbit  - Is there a place I can track the status of my case with the Customer Support team? I have not heard back from them yet.

[LiliyaFitbit]

Thank you for your reply, @MrSlinky72.

I understand your concern and would like to advise that due to recent events affecting our operations, our team may need more time to respond. I appreciate your understanding. While there is no option to track the status of your case, you can find other options to contact our Support team here.  

I'll be around.