Charge 3 synchronization is too slow

[barbie2584]

Agree.  Takes forever to sync.  Now my doesn't get my text.  I know, restart...blah blah, very disappointed.

Moderator edit: Subject for clarity.

[inthesun1]

Thank you for responding, GraceGFitbit, but these steps don't fix the problem.  I believe there is an inherent flaw with the Charge 3.  I have had two iPhones since I purchased the Charge 3 and the long sync times occurs on both of them.  This never happened with my previous Charge.  Sync can take up to 5 minutes.  I don't think I would be as upset if Fitbit acknowledged the problem, and offered at least a discount toward a working model.

[AlexR177]

I have the same problem. In my case it starts syncing after I perform the troubleshooting steps but I always loose my user data for a few days. Even with a factory reset, the charge 3 takes really long to sync. I think it's a substandard product that has not be tested with enough with real users. I wish I could get a refund. 

[MSsJONES]

that's exactly my experience.

[fabio_br]

called customer support 3x on this issue within the last 6-8 months.

My charge3 from the get-go had a longer than usual sync in the morning checking sleep pattern and late at night checking my steps during the day. 3-20 minutes

I was used to my charge2 syncing in less than 10 seconds and thought the delay with the newer fitbit was normal until my coworker got a fitbit3 and his would synch in less than 15 seconds every time.

We would compare sleeping patterns from time to time in the morning and my fitbit charge3 would not sync up to save my life while his would pop up almost immediately. Mind you we both have Iphone 11pro

The first time I called they have noted that my fitbit was not turning on because after trying to sync up for over 10 minutes and shutting the app off and on my fitbit device screen turned black and it wouldn't show anything. But that phone call should have counted as a sync issue as well. Tech support had me do a hard reset on the device while it was charging and then told me to delete and re-install the device to solve the issue with the Syncing delay. Well, that only worked that day

Called again on the Sync issue and was told to update my phone to the latest update and turn the location on my fitbit on(which I didn't want to do) and see what happens. Still the same

Called today and asked for a replacement device or to have my device repaired and was denied that option since my fitbit charge3 syncs. Takes 10-20 minutes but still syncs and tech rep said that many IOS users are experiencing the same issue and that they were going to fix it remotely with software update. I guess i've been waiting for that software update for over a year since I got my device.

I am very disappointed with the way Fitbit is handling this situation. 

The least they could have done was to have my device in for repair/analysis in benefit of a doubt.

I have already bought 2 devices for myself and another 2 as a gift and it's all under my account. they wouldn't even take that in consideration.

I will wait another week and if issue is not resolved I will seriously consider another tracker device in the future.

I can NOT sponsor a company that doesn't stand up for their product or honor those who are loyal to their brand.

[KenTh]

They lost me for good. They have never addressed the underlying problem. Just invented increasingly complicated steps to try to force it to sync. I will never by any product from them again 

[JulieB111]

NOT ANSWERED: I am having the exact same problem. Scrolling through this thread it is clear that Fitbit has created a product with issues they aren’t yet able to resolve, they are unwilling to acknowledge the issues exist as they continue to mark this problem as “solved” despite multiple customers sharing it is not after taking the steps provided, and they seem content with customer dissatisfaction. This does not speak well for the kind of business Fitbit is if they don’t respond to each of us with a resolution to our problem. We have invested a good amount of money in a device that is not operating as it should.  We have followed the steps (which aren’t designed to solve our problem - which is DELAYED syncing, not an inability to sync) with no solution. Fitbit, what else would you like us to do? I for one am with others here and will not invest in future products, and will recommend others do the same, if we are not valued as customers enough for a response to our problems.

[JRamonas33]

I tried all of that but the sync problem only occurs with the heart rate feature. Up until this morning, my heart rate chart would sync and show today's heart rate. Today, it stopped working and after an hour of trying all that you suggested, it only shows yesterday's chart...13 hours of today's readings are missing.

[inthesun1]

Great news! The September 2020 firmware update fixed the issue.  Thank you, Fitbit!

[cmanninen]

It didn't work for me this did it the same time as my notifications stopped i uninstalled the app and reinstalled it too and did the bluetooth thing above with no sync happening quickly it has not been synced since oct 30

[okrunner]

I have the same issue since getting the charge 3. Sync takes forever, if at all. And I’m constantly having issues with not getting text notifications. This was supposed to be an upgrade but I did not have these issues with the charge 2.

[inthesun1]

Hi, okrunner. This problem was fixed with the last firmware update.

See if you are behind on the updates.

—Vicki

[okrunner]

How do I check the firmware update?

Actually, I found in the app to check my Fitbit update and it says it’s up to date. I’m still having issues.

Moderator edit: merged reply

[Studley]

I agree. Mine is even on the December update and takes ages to sync. I sync it every morning and takes around 5 or more minutes. I wouldn’t mind but the phone and watch are next to each other in the morning. They don’t have an answer for it hence the usual reset blurb.

I think I will change soon to one which doesn’t have all the sync issues. Sick of them now.

btw mine is a Versa Special edition. 

[barelizzy]

I've been having loads of trouble syncing my fitbit Inspire HR on my newish Motorola G8. In watching that first video link above "FIX For Sync Problems With FITBIT Trackers With Android Devices " I went into:

Apps & notifications >> Fitbit >> Permissions >> I noticed "Physical activity" was in the "Denied" permissions catagory. I've now change that to "Allow" and my fitbit in synycing well again! Great video. Thanks for the help.

[okrunner]

Thanks.  But everytime I fix the issue, it works for a couple of days and then it has an issue syncing again.  I'm frustrated with this produce.

[BurningTheseCal]

This is an old thread that I came across since I was having the same issue when I got the new Galaxy S21. I had connected the Charge 3 to the phone via the Fitbit app and it would work, but only when I opened the app. It never live updated.

What I had to do to fix it was click on my Charge 3 in the app and go into the Notifications and turn them on. After I did, that's when my phone finally asked me if I would grant permission to the device and after that the device worked to live sync. Hope this helps others.

[WilsonFitbit]

Hello everyone. @BurningTheseCal Welcome to the community forums! 

Thank you very much for the detailed information and for your great input! At this time, I'd like to let you know that this thread is now closed, but if you would like to provide additional information or if you have any questions or inquiries, please post them in a new thread. 

See you around.