help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 syncs but Fitbit app is not showing all data

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-10-2021 02:41 - last edited on ‎03-10-2021 03:00 by Fitbit Moderator

‎03-10-2021 02:41 - last edited on ‎03-10-2021 03:00 by Fitbit Moderator

Charge 3 syncs with the Fitbit App on Motorolaa g7 mobile. On the homepage all the downloaded up to date data is shown. However when the "Track your exercise" area is pressed the resulting display does not show the syn'd data. Indeed it has not shown any data since Mar 7th. So the display is showing Exercise This Week as 0 of 5 days when in fact it has syn'd 2 days data. I have switched off the APP and logged in again. Uninstalled APP and reinstated. Have done a Live Chat and that was not successful. Just told to monitor it and call back if the issue remains.

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
2 REPLIES 2

‎03-10-2021 03:01

‎03-10-2021 03:01

@Keef1 Welcome to the Fitbit Community! It's great to have you here!

 

The recent exercise area shows the activities detected or logged on your account (run, bike, elliptical, etc.). If your device detected your steps but not the activity itself then the steps, heart rate and other data will show on your account but nothing will show in recent exercise. For example when using the elliptical machine make sure you grab the moving bars so your device detects the motion and records the activity itself, once an Elliptical activity is saved on your account it should show on the Recent Exercise area. You can manually log your activity so you have a record on your account.

 

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎03-10-2021 05:57

In response to AlvaroFitbit

‎03-10-2021 05:57

Hi,  The exercise undertaken was just walking. Up until March 7 all data was sync'd and shown as it should, mainly running or walking. Since then there has been an issue. I would like to know why and how I rectify it.  I should not have to put it in manually  the APP should do that for me.

 

Best Answer