Charge 3 syncs but no screen display or vibration

[Hssinnatoor]

Hi, there seems to be an issue with my charge 3 the button has stopped working and there was screen display at least, so I tried to "reboot device" in order to fix the button issue but now there is no screen display and no vibrations from the button but the device syncs and shows that the battery is full.

if someone can help me, I would really appreciate it.

[EdsonFitbit]

Welcome to the Fitbit Community, @Hssinnatoor.

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for trying to get them resolved before contacting us.

In addition to the regular restart, please try a long restart by following the next steps:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

If the instructions above don't work, please try to change the clock face.

Hope this helps.

[Hssinnatoor]

I tried changing thr clock face but it doesnt do anything, the screen display is still off. and the long restart just doesn't work because the button is not working and there is no vibration.

So is the device just dead or there is a way to fix it?

[EdsonFitbit]

Thanks for your response, @Hssinnatoor.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.

[Fredina]

Hi - I am having the same problem. No display, no bump / vibrations - plugged in or not. I tried changing the clock face and a horizontal line went across the screen as it installed but nothing after that.

Would very much appreciate some assistance!

[EdsonFitbit]

Welcome to the Fitbit Community, @Fredina.

If you followed the instructions shared above without luck, I would recommend getting in touch with Customer Support through the link in my response above.

Have a nice day.