Charge 3 too dim after last update

[Tanushi]

I bought my charge 3 last year. Being a fitness watch it should be able to take a little bit of wear but after the last update the screen has suddenly become too dim. I cannot see any numbers. Neither is restarting the watch helping with this. I can also see some black spots have recently appeared on the clock face. This was not the case before and now suddenly when my product is out of warranty, an update or a manufacturing defect does something like this to the product. And I’m not alone in this, there are hundreds of such comments across this forum and other websites. Fitbit please give me a replacement or I’ll be forced to take an action against the company. 

[JohnnyRow]

Check you are not accidentally in Sleep Mode, intentionally keeping display dim.  You can find that in Settings, or holding in side button a few seconds.

[Tanushi]

No not at all. I am in normal mode with normal brightness. The screen is just dim no matter what I do. 

[rfolds]

I have the same problem.  I contacted support and i an still in Warranty so they are sending me another tracker.

[rfolds]

Not insleep mode

[AlvaroFitbit]

@Tanushi @rfolds Welcome to the Community. 

Let me help you with this issue. @rfolds I noticed that you already have a ticket with our Support team so keep working with them to find a solution.

@rfolds happy to hear that Support was able to replace your tracker and hopefully you are already back on track.

@JohnnyRow thank you for your help in this thread.

Let me know how it goes.