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Charge 3 too dim to see screen

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‎11-07-2020 07:17 - last edited on ‎11-12-2020 12:57 by Fitbit Moderator

‎11-07-2020 07:17 - last edited on ‎11-12-2020 12:57 by Fitbit Moderator

My charge 3 was working fine and I haven’t had it that long. Three days ago the screen went so dim I can hardly see the display at all. I’ve tried changing the brightness and it doesn’t help...

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎11-07-2020 08:41

‎11-07-2020 08:41

Could be you are in Sleep Mode.  Hold in side button a few seconds to turn it off or on.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎11-07-2020 10:55

‎11-07-2020 10:55

I have the same problem. My dim display started after the last firmware update. I contacted customer support and went thru all the trouble shooting steps. They gave me a case number and an offer for 35% off a new Fitbit. 

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‎11-09-2020 11:28

In response to MG100

‎11-09-2020 11:28

@Dela_33 @MG100 Welcome to the Community. 

 

Let me help you with your Charge 3 screen being too dim. I noticed that you already have a ticket with our Support team so please work with the team to find a solution.

 

@MG100 @JohnnyRow thank you for sharing your input in this thread.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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