Charge 3 too dim

[Vette4ever]

I find the Charge 2 had a darker screen, the 3 I can barely read it, in fact never try, just grab my phone to read the time and steps 

Moderator edit: updated subject for clarity

[Jellypup]

My charge 3 got dimmer and dimmer and died. Called support but they said my charge 3 is out of warranty. It's older than 1 year. Nothing they can do but please consider buying another Fitbit. We make poor quality devices and also can't help you much. Please buy more poor quality devices from us.

[Bama7309]

It’s so dim I can’t read the **ahem** screens to see the options! What a piece of crap

[bs1112]

If under a year contact customer service and they will replace it

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[STrav]

I agree. I will never buy another Fitbit. Anyone who has a new one with
problems should run, not walk, to the store and return it!

[bs1112]

I totally get ya there. I wasnt impressed that it was so dim only after 8 months and never wore it in the shower but i was able to get a replacement. When this one doesnt work i will look into the apple one.

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[SouthernCrossMe]

I have restarted my Fitbit Charge 3 numerous times, set the brightness on Auto and Normal and it is to dim to read even indoors.  Reading it outdoors is completely impossible.  Fitbit will not replace it, I can't return it so I just flushed $150 down the toilet.  I will never purchase a fitbit again.  I'm throwing in the towel and moving to an apple watch.

[howinky]

best solution is to buy a garmin

[valegregg]

Worked perfectly!! Thanks.

[tracy4949]

Hi Anita have you tried changing clock face in App setting there are lots to choose from.

I am having dim issue too, screen too dark to read settings.

[SamJF]

I absolutely loved my Charge 3 until it went dim. It’s impossible to see the time outdoors and any room indoors with a lot of light. I’ve never gotten it wet even though it’s supposed to be water resistant, and I can’t believe all these people have the same problem and this company is leaving us all out to dry. Is there seriously no real fix for this other then the “go buy another one” line?

[chupika130]

I know how to adjust this setting but, still, it's not bright enough unless it's dark outside.  

[WilsonFitbit]

Hello everyone. @tracy4949, @SamJF, @chupika130. Welcome to the community forums. @tracy4949 Thanks for your great input. 

I'm very sorry for the experience and thank you so much for the troubleshooting steps you've tried and for taking the time to provide your feedback. If the troubleshooting steps suggested in this thread haven't helped, my best recommendation is that you please contact our Support Team for further assistance. They will be able to look into your cases and provide a prompt resolution. 

Note that you can contact them through chat or over the phone and you can click here to get connected. On a side note, please consider that replacement devices are provided for products that are within the warranty period. If your original Charge 3 is no longer under warranty a discount could be an available option but some conditions and requirements should be met. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty. 

See you around. 

[SamJF]

Yah, I’m sure the help Center will ‘help’ me. They’ll tell me it’s out of warranty and to buy an upgrade to a new one, which I’ve already looked into and has the EXACT same problem! It seems fitbit isn’t interested in fixing existing problems and just cons existing customer into spending more money with your company. No thanks.

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[WilsonFitbit]

@SamJF Thank you for your reply. 

I understand how you are feeling and I appreciate the feedback provided. Our team strives to improve our products and the feedback shared by our members is a big part of that process as it helps to continue working on improvements to our services too. Thanks for your patience. 

See you around. 

[Skyegrigsby]

Thanks for this answer!!

[Spagball]

Had the same frustration. Thankfully it was under warranty. They replaced it. Also fortunate that they sent two replacements. One of the two replacements died w/in a few months; same screen problem as the first Charge 3.

I figured out it must be that I was showering with it. Now I take it off and that seems to be helping.

[chupika130]

I thought the warranty was for two years. Am I wrong? They offered me 30%
off a new Charge 3 but that's the same regular price at stores in my area.
Been using FitBit since 2013. This is my third watch and i think it's
strike 3.

[SamJF]

It’s only a year in Canada, I guess we complain too much and they can make more money off of us if it’s just a year. And we only get offered 20% discount to have to purchase a new one. I’ve been using fitbit products since 2010, clearly I haven’t learned my lesson yet, since my Charge 3 is only 2 yrs. old and having problems.

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[WilsonFitbit]

Hello @Skyegrigsby, @Spagball, @chupika130, @SamJF. Welcome to the community forums. @Spagball Thanks for your input. 

Thank you for taking the time to provide your feedback. I'd like to let you know that Fitbit products are covered under 1 year of warranty from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "New Product Warranty Period").

If you have questions about the warranty, you can visit the link provided on a post above or click here. We really appreciate your feedback and comments since this helps us to keep improving.

See you around. 

[EffieA]

What part of the statement “the screen is BLACK “ do you not understand?  If the screen is black you can’t see what the settings are. Also, you can’t see that you have changed the clock face.