Charge 3 top of the screen is disappearing

[TMChavez]

My  Charge 3 screen is readable but the top part of the screen is disappearing. It started with a black line through the numbers on the screen and now I noticed it is the whole top part.  Cuts off the top on the time on the face.   Will this get worse or is there something I can do?.  

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @TMChavez.

I'm sorry to hear that your Fitbit Charge 3 display is not working properly.

To try to resolve the issue, please restart your Tracker by following these steps. If this doesn't help, you can perform a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

In addition, you can change the clock face by following the instructions on this article.

If you have any question, please let us know.