10-03-2020
14:53
- last edited on
11-12-2020
17:44
by
MatthewFitbit
10-03-2020
14:53
- last edited on
11-12-2020
17:44
by
MatthewFitbit
Apparently, I sleep run because, according to my charge 3 I ran 10 miles at 40 mph between 3:00 am & 3:15 am. and again at 8:15 for 12.7 miles at 50.8 mph for 12.7 miles. That's approximately 40k steps and 22.7 miles before my feet hit the ground. Shouldn't there be some logic added to do a sanity check to prevent this from getting recorded.
I restarted my Fitbit but wanted to know if anybody else had this issue and what to do to correct this.
Is there a way to clear this from my logs as it throws off all my stats?
Moderator edit: updated subject for clarity
10-06-2020 05:16
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
10-06-2020 05:16
Hi @sewdan, welcome to our Fitbit Community! I'm sorry to hear that your Charge 3 tracked a huge amount of steps and data while sleeping. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.
I was able to get in touch with our Support team and was told that they will reply to your email in order to follow up and provide a solution. Please keep an eye on your email account.
I'll be around if any question arises.
Best Answer