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Charge 3 tracked too many steps

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‎08-13-2021 21:52 - last edited on ‎08-14-2021 04:00 by Fitbit Moderator

‎08-13-2021 21:52 - last edited on ‎08-14-2021 04:00 by Fitbit Moderator

I took it off for about three hours.
It was measured around 110,000 steps.
I don't see what the problem is.

 

 

 

Moderator edit: subject for clarity

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‎08-14-2021 04:02

‎08-14-2021 04:02

Hello @BRIDA. Welcome to the community forums! 

 

Thank you for the information and for any step you've followed prior to posting. At this time, I'm not sure about what could have caused this inconvenience, but I'd recommend making sure that MobileTrack isn't enabled. MobileTrack is a feature that records basic stats such as steps using your phone's sensors if you don't have a Fitbit device available. But if there was a fan or anything buzzing nearby, or if your phone was vibrating during that time, that might have caused you to receive incorrect steps tracked.

 

If this is the case, I'd suggest you to remove this feature by following the steps described in this help article and monitor your tracker's behavior to see if this has any relationship. 

 

Hope this helps.

Wilson M. | Community Moderator, Fitbit.

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3 REPLIES 3

‎08-14-2021 04:02

‎08-14-2021 04:02

Hello @BRIDA. Welcome to the community forums! 

 

Thank you for the information and for any step you've followed prior to posting. At this time, I'm not sure about what could have caused this inconvenience, but I'd recommend making sure that MobileTrack isn't enabled. MobileTrack is a feature that records basic stats such as steps using your phone's sensors if you don't have a Fitbit device available. But if there was a fan or anything buzzing nearby, or if your phone was vibrating during that time, that might have caused you to receive incorrect steps tracked.

 

If this is the case, I'd suggest you to remove this feature by following the steps described in this help article and monitor your tracker's behavior to see if this has any relationship. 

 

Hope this helps.

Wilson M. | Community Moderator, Fitbit.
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‎08-14-2021 05:23

In response to WilsonFitbit

‎08-14-2021 05:23

Thanks a lot! 😄

Maybe it's because of the fan.

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‎08-16-2021 07:09

In response to BRIDA

‎08-16-2021 07:09

@BRIDA It's a pleasure. 

 

I hope this inconvenience gets resolved and that you can continue tracking towards your fitness goals! On a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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