Charge 3 tracker not found by app and not syncing

[YvetteB7007]

I bought my Charge 3 a few days ago. Initially, I was pleased with it but now the app won't locate the tracker. I have tried all the fixes suggested on this forum and still no good. I see from other posts that this is a common issue. Will the problem be fixed or should I take my fitbit back and get my money back?

[MarreFitbit]

Welcome on board @YvetteB7007, it's nice to see you around here! Sorry to hear about the syncing inconveniences you've been experiencing. 

While reading your post I was wondering what's the model of the phone you're syncing with? Have you checked if it's included in the list of Supported Devices?

I'd also recommend following the steps provided in the article: Why won't my Fitbit device sync?

Hope this helps, let me know the outcome! 

[YvetteB7007]

I am using a laptop not a phone. I have tried everything in "Why won't my device sync". Nothing works. I can only sync using a USB dongle connected to my laptop.

There are so many problems like mine....when is it likely to be fixed?

[MarreFitbit]

Thanks for getting back and for following the tips and recommendations provided @YvetteB7007! If you use more than one device to sync, make sure the other device isn't nearby. If the device is nearby, turn off Bluetooth on it. For more information, see Why won't my Fitbit device sync to another phone or computer?​

On Windows 10 computer:

1. From the Start menu go to Settings > Bluetooth. Make sure you see your device on the list with the word “Connected” below.
2. If your device isn't connected:
   1. Tap or click the device name and choose Remove Device.
   2. Make sure your device is nearby and wait for it to reappear in the devices list.
   3. When it does, tap or click the device again and choose Pair. The pairing process can take several minutes but when it's done the Bluetooth status should change to “Connected.”

If the set up doesn't work on your Windows 10 computer, verify the following:

• You installed the Fitbit app for Windows as described in How do I set up my Fitbit device?
• The operating system on your computer is up to date. To see if an update is waiting to be installed, go to Start > Settings > Update & security.
• The Bluetooth setting at Start > Settings > Bluetooth is on. If you can't find the setting and you're not sure whether your computer supports Bluetooth, follow the steps in this blog postto verify Bluetooth capability. 
• If your computer doesn't have Bluetooth, the wireless sync dongle is plugged in. For more information see What is the wireless sync dongle and how do I use it?
• You don't have Fitbit Connect software installed. This software helps computers that don't have the Fitbit app for Windows 10 communicate with Fitbit devices, so if you or someone who uses the same computer had a Fitbit device in the past, it may still be installed. The quickest way to find out is to simply look for the Fitbit logo near the date and time on your computer screen. If you see the Fitbit icon it means the software is installed. Uninstall it using the same process you use to uninstall any program.

If you're still unable to set up, try the troubleshooting steps below:

1. Restart your Charge 3.
2. Try setting up your device again.
3. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your computer.

[Mariecp]

I have a Charge 3.  I have the Fitbit app on my iPhone.  Until recently I have been able to sync without any problem, however now I cannot sync - when I try to the msg on the Fitbit app is "device not found".  In my settings on my phone it shows Charge 3 connected.  I have tried all the suggestions on this forum - I have deleted the app and reinstalled and reconnected to the tracker - all to no avail.  I'm ready to bring back to shop and look for refund - any help anyone????

[Evelyn99]

I have an iPhone 8. I just received my fitbit and was looking forward to setting up & getting it going. I chatted with fitbit support & it seems the app is down. I see in the community that it seems to a fairly often occurrence. Hopefully I wont be having buyer’s remorse over this item.