Charge 3 tracking inaccurate heart rate

[Davereil]

Since Christmas I have been getting wildly inconsistent calories burned several days a week. Been checking device and seeing very high pulse rate while my own check suggests completely normal. Any suggestions?

Moderator edit: updated subject for clarity

[MarreFitbit]

Hello there @Davereil, welcome to the Community Forums. Thanks for the details provided about your heart rate data.

As a first approach, we'd like you to perform the following steps below for this situation:

• Switch the Heart Rate settings from On to Off and manually sync your Charge 3. To switch the heart rate settings on your Charge 3, from the main screen of your Charge 3, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Charge 3. To do so, open the Fitbit app, tap on the Account icon, tap on your Charge 3's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your Charge 3 once again. 
• Once it's done, restart your Charge 3 once again. To do so, press and hold the left button for 8 seconds while it is plugged into the charging cable as if it were charging. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Give it a try and keep me posted about the outcome. 

[Davereil]

Thank you for the reply,

Followed the instructions but sadly to no avail. Today is very sedentary but despite not even getting to 8000 steps yet I have already burned over 3000 calories? Have manually taken my pulse, 60 beats a minute is registering above 100 on the device.

Further advice or return to place of purchase? It is 8 months old. The strange inconsistencies coincided with a dramatic decline in its ability to hold a charge; down from 10 days to 6.

Advice appreciated. I am addicted to the information having used it for more than 7 years.

Dave

[MarreFitbit]

Hello there @Davereil, thanks for getting back and letting me know the outcome. 

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Let me know if there's anything else I may do to help you.