Charge 3 tracks stats, but the screen is blank

[new2la]

My Charge 3 is working and tracking all items, but the watch screen is blank. The display was on the fritz for a few weeks and now totally dead. I can restart it and feel vibrations, but nothing on the display.

Moderator edit: subject for clarity

[LiliyaFitbit]

Hi @new2la, it's nice to see you again in our Community Forums. 

I am sorry to hear that the screen on your Charge 3 is blank. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. Since you've tried to restart your tracker, I recommend doing the following:

1. Change a clock face: How do I change the clock face on my Fitbit device?
2. Long restart:  

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Let me know how it goes, I'll be around. 

[new2la]

Thanks, @LiliyaFitbit - I tried this, but it appears like the visual element of the screen is entirely dead. It is tracking all stats on the app, but nothing on the screen. Completely blank.

[LiliyaFitbit]

Hi @new2la, thank you for your reply.

I appreciate your efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[paramount_paint]

I am having the same issues and results with my fitbit charge 3 what else can I do?

Thanks

Craig

[baconrulz]

I, too, am having these same exact issues.  It seems too be charging, syncing, tracking, and reporting as it should but the face or display is completely blank.  I've tried a restart, a long restart, changing the face display all to no avail.  Any and all help would be appreciated.

[LiliyaFitbit]

Welcome to the Fitbit Community, @paramount_paint @baconrulz.

Thank you for joining the thread and sharing that you're experiencing the same issues with your devices. I appreciate your troubleshooting efforts. I've shared your cases with our Support team and they will continue assisting you. 

I'll be around if you have any questions. 

[Stunte]

I am having the same issues with a blank screen. I tried changing the clock setting but it is not allowing me to do that. Please advise.

[paramount_paint]

I have not heard back from anyone to assist with the blank screen issue, can you help?

Thanks

Craig

[baconrulz]

I have heard from Fitbit Support and they have told me that my device is defective.  They asked for information about place and time of purchase which I provided.  I have not heard anything yet regarding whether or not warranty is still in effect.

[rhlm]

I tried this and still didn’t work screen still blank 

[Briannedwyer]

I am having the exact same issue 

[Stunte]

.....and I tried it again. Still nothing!

[LiliyaFitbit]

Welcome to the Fitbit Community, @Stunte @rhlm @Briannedwyer. Thank you for your replies, @paramount_paint @baconrulz.   

@paramount_paint @baconrulz Thank you for the update. Due to recent events affecting our operations, our Support team may need more time to respond. I appreciate your patience and understanding. 

@rhlm I appreciate your efforts to resolve the issue with your Charge 3 screen. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

@Stunte I am sorry to hear you're experiencing the same issue with your device. I totally understand how you are feeling, thank you for trying to resolve this. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. Please keep an eye on your inbox. 

@Briannedwyer Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I would like to confirm if you've followed all troubleshooting instructions in this post?

Looking forward to hearing back from you.