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Charge 3 turns off after being unplugged

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‎06-11-2021 14:26 - last edited on ‎06-11-2021 16:55 by Fitbit Moderator

‎06-11-2021 14:26 - last edited on ‎06-11-2021 16:55 by Fitbit Moderator

I am reading many posts that state the Fitbit Charger 3 is not working. I feel that this is a Fitbit product defect. They send a second pebble and it would not sync or even charge at all.  It is an item they don't need on their shelves to my experience...not sure but seems this way.  i feel the product is one they can not respond to.  Mine still does not work. I have tried everything mentioned on this forum and am very frustrated.

 

Moderator Edit: Clarified subject and updated label

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3 REPLIES 3

‎06-11-2021 14:30

‎06-11-2021 14:30

The support team responded to me as well however there was no resolve at all....they are not working. 

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‎06-11-2021 16:50

‎06-11-2021 16:50

Yes it is frustrating!!!  I've only had mine since Jan and this is the 2nd time I've gone a week without being able to use it.  Not to mention the problems syncing from time to time!  

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‎06-11-2021 17:01

In response to amber2722

‎06-11-2021 17:01

Hi @Arlo_inhouse and @amber2722. Welcome to the Community Forums.

 

Thanks for every step tried prior to posting. I understand where you're coming from about your Charge 3 not working correctly and I'm sorry for this inconvenience. Every feedback shared in the forums helps us to work on our products and improve their performance, rest assured your comments won't be the exception and will be passed along.

 

@Arlo_inhouse Because you already have a case created, I'd recommend keeping an open communication with our Support team about this situation. That way, they'll be able to investigate this situation and provide you with further assistance.

 

@amber2722 Thanks for joining this thread. Just to confirm, have you tried the troubleshooting steps described in this help article to get your tracker working after unplugging it? If that's correct, please contact our Support team so they can help you with this matter. Click here to get connected with them and make sure to share all the steps you've tried so far.

 

See you around.

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