Charge 3 unpairs from my account

[Caroltav]

Why is the charge 3 in the unpair mode at least 4 times a day! Again! 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @Caroltav.

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3.

Please make sure Power Saving Mode is turned off on your device. This mode frequently causes the device to disable Bluetooth.

In addition, make sure to have the latest firmware version for your Tracker (1.88.11). For instructions on how to check your current version and update, please visit this article and open the menu "How do I find the version number for my Fitbit device?".

Our team has recently released a new Fitbit app version (3.48). You can find instructions to verify your current version in this article in the menu "How do I update the Fitbit app?".

Hope this helps.

[Caroltav]

Where is the power saving mode?

Sent from my iPad

[EdsonFitbit]

Thanks for your response, @Caroltav.

This feature is located on your phone. It can be found as Low Power Mode or Battery Saver.

If you have any other question, please let us know.

[Caroltav]

I have neither a power saving mode or a battery saver. 

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Noon of your suggestions are helping.

Moderator edit: format

[EdsonFitbit]

Thanks for your response, @Caroltav.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.