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Charge 3 unresponsive after water damage

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Good day 

 

My fitbit somehow got water in about a week ago. 

I put it in rice for 5 days until there were no more water visible in the sensor.

 

When I plugged it in it still charged but then the 001 error code started to show. 

 

I did the long restart and it would start showing the loading bar but wouldn't complete loading and then jump back to the error code. 

 

When I long restarted it again it wouldn't come back on. 

 

I plugged it in agian and it started overheating. 

Now I can't charge it without it getting burning hot and it won't come on any more. 

 

Please help.

 

 

Moderator Edit: Clarified subject

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@Anke29 Welcome to the Fitbit Community!

Let me help you with your Charge 3 not working and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

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