10-25-2020
06:23
- last edited on
11-12-2020
13:20
by
MatthewFitbit
10-25-2020
06:23
- last edited on
11-12-2020
13:20
by
MatthewFitbit
Good day
My fitbit somehow got water in about a week ago.
I put it in rice for 5 days until there were no more water visible in the sensor.
When I plugged it in it still charged but then the 001 error code started to show.
I did the long restart and it would start showing the loading bar but wouldn't complete loading and then jump back to the error code.
When I long restarted it again it wouldn't come back on.
I plugged it in agian and it started overheating.
Now I can't charge it without it getting burning hot and it won't come on any more.
Please help.
Moderator Edit: Clarified subject
10-26-2020
07:01
- last edited on
01-24-2025
07:10
by
MarreFitbit
10-26-2020
07:01
- last edited on
01-24-2025
07:10
by
MarreFitbit
@Anke29 Welcome to the Fitbit Community!
Let me help you with your Charge 3 not working and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.
Let me know how it goes.
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