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Charge 3 unresponsive & battery drains quickly

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‎08-26-2021 01:55 - last edited on ‎08-26-2021 04:06 by Fitbit Moderator

‎08-26-2021 01:55 - last edited on ‎08-26-2021 04:06 by Fitbit Moderator

Seriously fed up with FitBit!! This my 2nd Charge 3 to die within 14 months! The display became distorted on my 1st one after just 10 months. It’s replacement has lasted about 4 months. It worked fine until a week ago then the sleep tracker stopped tracking and the battery started draining quickly. After trying all of the usual re-boots etc, it now drains within hours and is not responding. I have resorted to using the 1st Charge 3 with the faulty display as the other 1 is unusable. Any ideas that don’t involve buying a different brand?!

 

 

Moderator edit: subject for clarity

 

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‎08-26-2021 04:12 - last edited on ‎02-21-2024 07:30 by Fitbit Moderator

‎08-26-2021 04:12 - last edited on ‎02-21-2024 07:30 by Fitbit Moderator

Hello @KatinaHat1. Welcome to the community forums. 

I'm very sorry for the experience and thank you very much for taking the time to provide your feedback and for the troubleshooting steps you've tried. At this time, I'd like to let you know that the battery life of your Charge 3 can be affected by several factors. For a list of tips on how to extend the battery life, I'd recommend visiting this help article: Can I extend my Fitbit device's battery life?

Nevertheless, since you've mentioned that the tracker is unresponsive even after restarting it, I'd recommend contacting our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal. Click here to get connected. 

Please make sure to provide a brief explanation of the inconveniences and mention the troubleshooting steps you've followed, this way they can assist you from there. Note that you can also report the sleep issue and they will take care of this situation as well. 

Wilson M. | Community Moderator, Fitbit.
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