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Charge 3 unresponsive and shows error 001

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‎01-16-2021 12:30 - last edited on ‎01-17-2021 07:21 by Fitbit Moderator

‎01-16-2021 12:30 - last edited on ‎01-17-2021 07:21 by Fitbit Moderator

After charging today Smiley face came up and does not go away. Then I got the 001 code. Did everything previously discussed on forum. Even long restart etc. Removed from I phone. Now I can’t download it or sync. Most frustrating!

please help. I see this problem has come up several times

 

 

Moderator Edit: Clarified subject

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‎01-17-2021 08:20

‎01-17-2021 08:20

@Terracotta5 Welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with this and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

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