Charge 3 unresponsive not connected to app

[NotFitOneBit]

I have a Charge 3 that I want to reconnect after not using for years. It's not connected to any app.

It appears to be charged. Get vibrations and green lights but blank screen. Have tried all the resetting from other posts. 

Is this watch just now dead, can I revive it?

[JuanFitbit]

@NotFitOneBit , A warm welcome to the Community! 

Thank you for your message and efforts. 

Could you please describe the steps you tried to restart the Charge 3, so that I do not recommend them again, if not necessary.

Did you see the Fitbit Logo or a smiley when restarting the Charge 3?

[NotFitOneBit]

Hi, My fitbit is now communicating ti my phone however, nothing appears on fitbit screen. 

The steps i have done are:

1.  Change clock face via the app. Phone vibrates but still can't see anything. 

2.  Connect to charger and hold down the button for 15 seconds. Nothing happens. I have done this step multiple times. Also disconnected from charger and reconnect. It is charging as app shows the charge %  

[NotFitOneBit]

Point one should read, watch vibrated and nothing on screen appeared. 

Screen is still blank. 

Could it be that it's dimmed?  Can't see anything on the watch even in a dark room. 

[JuanFitbit · Accepted solution]

@NotFitOneBit , Thank you for your reply and further information. 

It seems that you already tried everything that we can recommend here in the Community!

In this case, contact support.

Fill out the form. You will then be recommended some help articles.

You will then be able to choose how to contact support.