Charge 3 unresponsive off charger

[CherylRN]

I have had issues with my Charge 3 syncing after update 1.49.45. It syncs incorrect steps and time.  The worst issue started today. I charged it last night and when I took it off the charger it was unresponsive.  I tried all of the solutions provided by the moderators.  The charge 3 has power when it is connected to the charger. It had 95% battery life. I rebooted the C3 several times. It was still a blank screen, no vibrations and no HR lights off of the charger. Put it back on the charger and rebooted again. Tried changing the clock face to another one and back. Rebooted charger to no avail. My phone detects the C3 when it is on the charger, but does not detect it off the charger.  After rebooting a dozen times and changing the clock face my C3 remains completely u responsive off of the charger. 

[NellyG]

As  last effort to get it going, try a Long Restart. If that doesnt fix it younwill need to contact Support (link in my signature)

CHARGE 3 LONG RESTART
Plug the device into the charging cable. While the device is plugged into the charging cable, hold the button down for 15 seconds. Remove your finger from button. Note: Device won't have a smiley face icon and should be off with a black screen. Remove the device from the charging cable. Plug the device into the charging cable again. The smiley face icon appears on the screen.

[CherylRN]

Thanks, but that didn’t work either. 

[AlejandraFitbit · Accepted solution]

It's great to see you around @CherylRN and @NellyG thanks for the input.

I appreciate all the efforts in trying to fix the display issue you are experiencing with your tracker. Since the instructions you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. 

[Renzrulzz]

Have you already find a fix for your problem? Thanks

[Renzrulzz]

Hello. I have similar issue. What’s the fox for this? Thanks.

[CherylRN]

There was no fix for this. The device was replaced under warranty. 

[Renzrulzz]

Feels so bad. It’s no longer under warranty. It’s already past 1month and 2 weeks already. The warranty was only for 1 year.