Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 unresponsive off charger

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

I have had issues with my Charge 3 syncing after update 1.49.45. It syncs incorrect steps and time.  The worst issue started today. I charged it last night and when I took it off the charger it was unresponsive.  I tried all of the solutions provided by the moderators.  The charge 3 has power when it is connected to the charger. It had 95% battery life. I rebooted the C3 several times. It was still a blank screen, no vibrations and no HR lights off of the charger. Put it back on the charger and rebooted again. Tried changing the clock face to another one and back. Rebooted charger to no avail. My phone detects the C3 when it is on the charger, but does not detect it off the charger.  After rebooting a dozen times and changing the clock face my C3 remains completely u responsive off of the charger. 

Cheryl - Devices Owned: Fitbit One, Charge, Charge HR, Blaze, Charge 3
Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

It's great to see you around @CherylRN and @NellyG thanks for the input.

 

I appreciate all the efforts in trying to fix the display issue you are experiencing with your tracker. Since the instructions you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Keep me posted. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

View best answer in original post

Best Answer
0 Votes
7 REPLIES 7

As  last effort to get it going, try a Long Restart. If that doesnt fix it younwill need to contact Support (link in my signature)

 

CHARGE 3 LONG RESTART
Plug the device into the charging cable. While the device is plugged into the charging cable, hold the button down for 15 seconds. Remove your finger from button. Note: Device won't have a smiley face icon and should be off with a black screen. Remove the device from the charging cable. Plug the device into the charging cable again. The smiley face icon appears on the screen.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

Thanks, but that didn’t work either. 

Cheryl - Devices Owned: Fitbit One, Charge, Charge HR, Blaze, Charge 3
Best Answer
0 Votes

It's great to see you around @CherylRN and @NellyG thanks for the input.

 

I appreciate all the efforts in trying to fix the display issue you are experiencing with your tracker. Since the instructions you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Keep me posted. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

Have you already find a fix for your problem? Thanks

Best Answer
0 Votes

Hello. I have similar issue. What’s the fox for this? Thanks.

Best Answer
0 Votes

There was no fix for this. The device was replaced under warranty. 

Cheryl - Devices Owned: Fitbit One, Charge, Charge HR, Blaze, Charge 3
Best Answer
0 Votes

Feels so bad. It’s no longer under warranty. It’s already past 1month and 2 weeks already. The warranty was only for 1 year.

Best Answer
0 Votes