Charge 3 vertical lines and dimmed display

[SarahBond77]

After charging this morning my Fitbit charge 3 is displaying wide grey vertical lines which will not disappear. I have tried a reset.  It is within warranty only purchased in may. How do I return it for a replacement please? 
thanks

[AlvaroFitbit]

@SarahBond77 Thanks for joining us! 

Let me help you with your Charge 3 display showing white lines and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

[SarahBond77]

Thank you!


Sent from my iPhone

[AlvaroFitbit]

@SarahBond77 glad I could help. Hopefully Support will have options to fix this issue.

Keep me posted.

[kwonza60]

hi, did you receive a resolution for your device?  Same issue here.  This is my 3rd Fitbit and not sure I will be purchasing again.  They don't last.

[SarahBond77]

No one has resolved the issue yet. Only had this since May and not very impressed!

Sent from my iPhone

[kwonza60]

Hello......i am seeing these horizontal lines on my Charge 3....had it for over a year and realize the warranty has passed.  But i am disappointed that it hasn't last very long.  This is my 3rd one.

[Maroe222]

I’ve been having same issue for months, mine is within the warranty. 

[AlvaroFitbit]

 @kwonza60 @Maroe222 It's good that the community is growing! 

Sorry to hear that your Charge 3 screen isn't working as it should. You don't mention any troubleshoots so I want to confirm that you have tried restarting your tracker by doing the following:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Disconnect your tracker from the charging cable.

@SarahBond77 I reached out to Support and they informed me that they have maintained communication with you so I would like to know if they were able to help you.

I look forward to your reply.