Charge 3 vertical lines on the screen

[hayleypickard1]

I've recently noticed my charge 3 appears to have a few vertical lines across the screen which is obscuring the display. I've tried re-booting and changing the clock face but this hasn't helped. Any ideas ??

Moderator edit: updated subject for clarity

[SunsetRunner · Accepted solution]

Contact Customer Support.

[MarreFitbit]

Hi there @hayleypickard1, welcome to the Community Forums. Thanks for taking the time to troubleshoot your Charge 3's display prior to contacting us. 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

Thanks for your help @cbwilsha.

Let me know if there's anything else I may do to help you. 

[Ali14]

I also have the same problem. My charge 3 is about 18 months old and the lines appeared about 4 weeks ago. I've tried both restarts and changed the clock face but it's still the same. Any extra advice please? 

[MarreFitbit]

Hi there @Ali14, welcome on board. I'm sorry to hear that your Charge 3's screen has also developed lines. I understand how you must be feeling.

I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. If you have any questions, don't hesitate to let me know.