Charge 3 vertical lines on the screen

[ihgirl2020]

I charged my Charge 3 last night and now I have vertical lines on the screen.  I have changed the clock faces several times today.  Any help would be appreciated.

Thanks,

Moderator edit: updated subject for clarity

[MarreFitbit]

Hi there @ihgirl2020, welcome to the Community Forums. Thanks for the details provided and for taking the time to change the clock face on your Charge 3 prior to contacting us. 

I'd recommend to restart your tracker by following the steps provided in the article: How do I restart my Fitbit device?

Give this a go and let me know the outcome. 

[jv5018]

I also have had this happen after charging it. I have changed the clock faces and done a long reboot.  The screen is still full of white lines.  

[MarreFitbit]

Hi there @jv5018, welcome to the Community Forums. Thanks for trying to fix the screen of your Charge 3 prior to contacting us. 

Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know.

[ihgirl2020]

I tried to reboot it tonight and it is still the same with the lines.

[ihgirl2020]

I tried to restart and it has the same lines

[jv5018]

What a joke. This obviously a self-destructing device not built to last.

This Fitbit was given to me in January 2019, but my wife activated it for me in December 2018. The ONE YEAR warranty has expired by 4 weeks apparently so they offered a 25% discount off selected devices or a Mulberry coloured versa fit lite for 40% off.   

Garmin, here I come!

[ihgirl2020]

Thank you for responding, however the lines are still there.  Any other suggetions?