Charge 3 vibrated a lot then cut out and now won’t turn on

[WillieM]

During one of my workouts in the morning this week, my charge 3 began vibrating nonstop without me touching it. After a while, there was a really long vibration and the watch just cut out completely. There is only a blank screen, there is no vibration, and I can’t connect back to it. I tried to long reset it but it hasn’t worked. I’ve also left it on the charger but it has not charged at all. Is the watch just dead?

[EdsonFitbit]

Welcome to the Fitbit Community, @WillieM.

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for trying to get them resolved before contacting us.

To resolve battery issues, we recommend following these troubleshooting steps.

Whether you continue having difficulties, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

If you have any question, please let us know.

[Greanbean]

Hi Willie,

Did you ever manage to get your charge 3 working again? Mine has just done this exact same thing during a run and now it's just not responding to anything. Tried to leave it on charge on it just got really hot, not charging at all.

Thanks

[EdsonFitbit]

Welcome to the Fitbit Community, @Greanbean.

Thank you for the information provided.

In this case, I would recommend getting in touch with Customer Support. You can chat with them online or give them a call. Please click here to get connected.

Have a nice day.