Charge 3 vibrates but blank screen

[69olds442]

Fully charged.....blank screen.....vibrates when button is pushed

[SteveH]

This seems to be a common issue with the Charge 3.

Some have fixed by restarting the fitbit. The instructions for that are in this help file: https://help.fitbit.com/articles/en_US/Help_article/1186/

When this doesn't work the other thing to try is to change the clockface via the app. If this works then it's safe to change the clockface back to what it was.

[MarreFitbit]

Welcome on board @69olds442, it's nice to see you around here! Thanks for the information provided about your Charge 3's behavior.

I’ve noticed that my friend @SteveH offered you a good response in order to solve the questions and doubts with your post. If this was the information you were looking for, I invite you to make @SteveH's post as the solution for your previous post. Highlighting the solution may be discovered more easily by other community member's facing the same questions or issues as you. You can read more about Accepted Solutions here.

If this didn't resolve your question, let us know and we'll be happy to work through it with you. 

[haymancat]

Same here! Reset fine but just frustrating as just purchased in November.

[MarreFitbit]

Welcome on board @haymancat! Sorry to hear you experienced this issue too.

I'm glad to hear it was solved after restarting your Charge 3. 

Please don't hesitate to let me know if you need further assistance. I'll be around! 

[Cplgirl]

I have a blank screen and I think I reset it but nothing is happening. I also tried to reset the clock face but all of the options except one says that it is not available.  What now???

[MarreFitbit]

Welcome on board @Cplgirl, thanks for jumping in here! Also, thanks for trying to restart your Charge 3 as suggested. 

If you're getting only one option for the clock face, try with that one. 😉 As long as your device is syncing you can change the clock face to a different one.

Let me know the outcome, I'll be around! 

[DragonessHeart]

Thank you so much for this advice!! It lives again!! 😄

Let me be clear, I meant the advice about changing the clock face if a restart didn't help. If it looks like you only have 1 clock face to choose from, make sure you click on "all clocks" to choose a different one.

Moderator edit: merged reply

[MarreFitbit]

Welcome on board @DragonessHeart! I'm glad to hear the steps provided worked. 😊 Thanks for clarifying that we need to select "All Clocks" to choose a different one. 

Please don't hesitate to let us know if you need further assistance! 

[iamdcgirl]

This did the trick. Thank you Cosmic Hurdle!

[bsherryg]

How do I change the clockface? No manual. No relevant help I can find... This reply isn't helpful to a new Fitbit owner like myself. I'm really completely disgusted with this watch! It keeps dying! And apparently there's no direct way to get answers...

A totally frustrated owner in Belize,

Sherry

[SteveH]

The manual is at https://staticcs.fitbit.com/content/assets/help/manuals/manual_charge_3_en_US.pdf

[N1MU]

I have the same problem. Tried to restart, saw the stupid smiley face, did not solve anything. Then I wanted to try the other solution, changing clockface. The watch does not connect to the app... Are there anything else to do?

[bsherryg]

I hope someone can help us! I'm disgusted!!!

Sherry

[MarreFitbit]

Welcome on board @iamdcgirl! I'm glad to hear the steps did the trick for you! 😉

It's nice to see a new member around, welcome @bsherryg! I'm sorry to hear about the issue you've been having with your Charge 3.

Have you tried what my friend @SteveH recommended? First, I'd recommend to restart your device by following these steps. In case the restart doesn't work and you confirm that your tracker is vibrating and syncing, I'd recommend to change the clock face to a different one. To change your clock face: 

1. With your device nearby, from the Fitbit app dashboard, tap the Account icon > your device image.
2. Tap Clock Faces  > All Clocks.
3. Browse the available clock faces. Tap the clock face you want and tap Select to install it.
4. Sync your device to see the change.

Welcome to the Community Forums @N1MU! I appreciate you've taken the time to restart your Charge 3 in order to fix the issue with the screen. 

Since the device is not connecting to your app and you cannot change the clock face, I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account.

Please let me know if there's anything else I may do to assist in the meantime. 

[Bash_D_Bishop]

I've tried all of the suggestions:-

1. Firmware updated

2. 8 second button press reset - it gives 6 vibrations after 8 seconds but nothing on the screen

3. Changed clock face

ANy other thoughts?

[N1MU]

This is the steps fitbit suggested after going through what you did. As you can read they told me to chance "**ahem** face", which is a bit rude... Anyways, the solution of course didn't work. I took the watch to the store were I bought it. They told me it was a known bug, and the only fix was to get a new watch or get my money back. I took the money and bought a garmin watch instead.

Syncing difficulty is usually caused by a missing requirement. Verify each requirement before moving on to the troubleshooting steps.

• The software on your iPhone or iPad is up to date. To check, tap Settings > General > SoftwareUpdate.
• The Bluetooth setting on your iPhone or iPad is on. To check, tap Settings > Bluetooth.
• If you use more than one device to sync, make sure the other device isn't nearby. If the device is nearby, turn off Bluetooth on it. For more information, see Why won't my Fitbit device sync to another phone or computer?​
• Your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. For instructions see the Apple help article.
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your iPhone or iPad. For instructions see the Apple help article.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it. For more information, see How do I restart my Fitbit device?
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your iPhone or iPad and try to sync.

Moderator edit: merged reply

[bsherryg]

Thanks! Why am I not surprised:-( Unfortunately the watches (my hubby's
has now died too) were bought in FL and we're in Belize... sigh... not
sure what to do.

Hope the Garmin works out well for you!

Sherry

[MarreFitbit]

Hello @N1MU! I totally understand how are you feeling. I appreciate your feedback. This has not gone unnoticed and be sure that I will pass this along.

Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback.

Hi @bsherryg and @Bash_D_Bishop! Thanks so much for taking the time to follow the recommendations provided here. 

Since your devices are still showing a blank screen, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon!

Let me know if there's anything else I may do to assist in the meantime. 

[ksandoe]

I've attempted the reset, which has worked in the past, and attempted to change clock face. Neither works. I'm not getting the smiley which I've gotten in the past. Really frustrated that this continues to happen. Cannot count how many times I've had to restart.