Charge 3 vibrates but blank screen

[69olds442]

Fully charged.....blank screen.....vibrates when button is pushed

[MommaMyott]

Thank you!

Changing the clock face worked!

[Curlycrissy]

Screen is still black, still vibrates and syncs. It refuses to restart and changing clock faces does nothing. What next?

[DLCraig]

Charge 3 blank screen but vibrates. Have tried everything suggested to no avail. Tried reset, tried changing clock face. Purchased 11/19.

[kymkw2]

My screen went blank as well.  I did the restart function several times to no avail.  I then changed the clock face several times.  Nothing has worked - the screen is still black.  The watch vibrates when I push the side button and when I dock it on the charger, but the screen does not change - stays black.  What else can I do to fix this problem?

[pkstorms1826]

I've been dealing with this issues since last Friday. I've tried EVERYTHING - all the suggested fixes and nothing works. It miraculously just started working yesterday for a few hours and then went black again. Clearly there something went awry on the backend technology. You should all just issue a global update to fix the problem. It's exhausting being on these community boards every day searching for a resolution. You are not customer obsessed. Just fix it.

[DLCraig]

They replaced my watch... call the service center. They are very helpful.

[McPheat]

The screen on my charge 3 went blank a couple of days ago, I've tried both of SteveH's suggestions, neither worked.

[Pbows123]

Hi good morning hoping you can help...I have a charge3 and tried all the things to reset and nothing seems to work...

[enigmatic64]

I contacted Fitbit, and hey sent me a new tracker, as I'd only had it a few
months. Hoping this one doesn't do the same, as it will be 3rd in a row!

[Pbows123]

Hi thanks for the message this one is a bit older then that.. could you send me the details to contact them please...

Sent from Yahoo Mail for iPhone

[Lovskitties]

I was a lover of the Fitbit. I had started with a charge 2 and enjoyed it until I realized I needed something water resistant/waterproof really. I’ve since given it to my step daughter and continues to work well for her. So I upgraded to charge 3 and after getting 4 only 1 worked for a week and the others which were brand new after replacing one and purchasing another one. The last one started with a blank screen called c/s tried everything and to no avail, nothing worked. I’d given up and was done with Fitbit. I finally broke down and purchased an Apple series 5 watch and I’ve been very happy with it.,It has more features than any fit watch and still have a lot to learn to use it best to my advantage.

[Pbows123]

Thanks again for your email. I spoke with Fitbit via the live chat and they are gonna send me a brand new one free of charge so happy days...  I’m also thinking of buying a Apple Watch I did have a series 2 a while back...  might get a series 3 as they have reduced in price...

Sent from Yahoo Mail for iPhone

[enigmatic64]

I went onto the Fitbit website, and there's live chat.
It seems to be a very common problem 😒

[Nseegs]

My Charge 3 still wont turn on after all the trouble shooting tips...I called fitbit and the person said he can offer me.25% off another fitbit... Sorry, but I will not be buying another fitbit if it only lasts 15 months... 

[Sam_D3]

Hi, I am have tried resetting, changing the clock face and my screen is still blank. Every now and then scattered pixels will come up but that's all...

[pinkpoppyflower]

This is happening to me. Vibrating every 4 sec. with a black screen. App says it can’t connect to the charge 3. Have tried to reset it, no change. Help!

please email me

Moderator edit: personal info removed

[supercalifraga]

I opened the Fitbit app on my phone and changed the clock face. it worked right away!

[teresal_fibi]

same here, the screen is no respond, i bought it in November 2019.

At first, the screen have 1 black line since February 2020, the black line increase to 3 since April 2020, then now, it is totally black.

The Watch still have vibrations, can count steps, can connect to the Apps, but the screen is still black.

any help?

[pinkpoppyflower]

That did not work for me.

[Klurrow]

None of the advice has worked for me. How can I get assistance?