Charge 3 vibrates but blank screen

[69olds442]

Fully charged.....blank screen.....vibrates when button is pushed

[JuanMC]

Please help the same for me. Vibrate when push the bottom but the charge 3 do not sync with the app

[tajdtj]

They are not standing behind the product.  They claim it is not their issue as the product is out of warranty.  With this many post on the issue they need to stand behind it as it is clearly a defect.

[WilsonFitbit]

Hello @ATL-Cat, @JuanMC, welcome to the community forums! @tajdtj, it's great to see you around! 

@ATL-Cat, @tajdtj, Please note that your comments and feedback are very important and thanks for taking the time to provide it! Definitely your feedback helps to continue working on improvements to our services. 

@JuanMC, if the screen of your Charge 3 is also not working and restarting it, hasn't resolved it, then it would be better if you can get in contact with our Support Team. You can click here to get connected or refer to this thread. 

If it's just syncing, you can refer to this help article: Why won't my Fitbit device sync?

Hope this helps! 

[Em8008135]

I’m having the same issue with my Charge 3. Totally black screen, vibrates when buttons are pushed, still syncing with my app though. What can I do to sort this? I believe my warranty may have expired. 

[WilsonFitbit]

Hello @Em8008135, welcome to the community forums! Thank you for the information and for the troubleshooting steps you've followed prior to posting! 

I'd like to let you know that for screen inconveniences, my best recommendation is to follow the steps suggested in this thread. Since you have restarted the device, the best way to get help is to contact our Support Team. You can reach out to them through the link provided in the thread above. Make sure to explain the situation and the troubleshooting steps you've followed, this way they can further assist and review your Charge 3's warranty status. 

Have a great day! 

[9nasa]

Hi,

I tried restarting with charging and holding 8 seconds, but didn't work.

Also, I tried syncing and changing the clock app via phone, but that didn't work too. I am really confused now.

Please help.

Thanks 😊

[iamdcgirl]

I would reach out to Customer Service, let them know what you are
experiencing and see what they say. They will probably send you a new
Charge.

[WilsonFitbit]

Hello @9nasa, @iamdcgirl. Welcome to the community forums. @iamdcgirl Thank you for your great input. 

@9nasa I'm sorry to hear that you're feeling confused and thank you very much for the information and for the troubleshooting steps you've performed. At this time, I was able to see that you reached out to our Support Team and they sent an email to you and that you also replied to that email. In this case, I recommend keeping an eye to your inbox since they should reply back to you with more information. 

See you around. 

[9nasa]

Without any troubleshooting they told me to get a new device with some discount.

Support team didn't help me troubleshoot and solve the problem. Instead
they directly telling me to buy a new device with 35% discount.

Last time I had similar situation, it was the charger that needed to be
replaced. But support team gave me same response to buy a new one at that
time too.

How did you fix that? I have same situation.

Moderator Edit: Merged posts

[WilsonFitbit]

@9nasa Thank you for your reply. 

Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment. At this time, I was able to see that our Support Team confirmed with you if you restarted your Charge 3, and since you already tried that troubleshooting step, they moved forward to review your options. 

In this case if you still have questions about the outcome of your case or if you need further assistance, I recommend replying back to your case and our Support Team will be more than glad to continue assisting you. 

See you around. 

[jporter118]

I am having the same issue with my Charge 3 and non of the suggested solutions is working.

[tajdtj]

When is it time for replacements to be offered for these defective devices?

[WilsonFitbit]

Hello @jporter118. Welcome to the community forums! @tajdtj Nice to see you around. 

@jporter118 Thank you for the detailed information and for following the suggested tips. Since the inconvenience has persisted, my best recommendation is that you please contact our Support Team for further assistance. Note that you can get in touch with them through chat or over the phone, but phone wait times have been longer than normal. Click here to get connected. 

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

@tajdtj Regarding your question, I'd like to let you know that replacement devices are provided for products within the warranty period. If you also need further assistance, please contact our Support Team and they will be able to review your available options. 

In addition, if you have questions about our warranty policy, please check here: https://www.fitbit.com/global/us/legal/returns-and-warranty.

[Madsoy]

Tried reboot multiple times and also changing clock face . It vibrates but no display. 

My husband thought he can unlink and link and try but it gives an otp which goes on the fitbit screen which is blank so we can't even link my device now. Pls help:(

[FitLedgister]

I have exact same issue with my charge 3. Blank screen, and only vibrates. I have tried all the fixes suggested, but when I press the button while it's on charge it vibrates indefinitely. Based on community feedback it is clear that shouldn't be happening. Please help, I love my fitbit dearly and the community built. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @FitLedgister.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and would like to confirm if you've tried doing a long restart:

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Hope this helps. 

[FitLedgister]

Thanks for your response. I thought I made it clear in my previous post that I have exhausted all the solutions offered on this forum, but maybe I was unclear. When I attempt your suggestion it vibrates indefinitely while pressing button. No other response 

[LiliyaFitbit]

Thank you for your reply, @FitLedgister.

I appreciate your troubleshooting efforts and recommend getting in touch with our Support team so they can look deeper into the issue and discuss the options available to you. Click here to get connected with them via chat or phone.

See you around.

[MuuajiKitty]

I Bought my sister a charge 3 for her birthday in 2019, now it has a blank screen but shows fully charged, I’ve tried the fixes suggested here but to no avail. What are our options? Thanks for any help 

[Daj59]

Call Fitbit.