Charge 3 vibrates but blank screen

[69olds442]

Fully charged.....blank screen.....vibrates when button is pushed

[TarJ_1974]

Nah I'm done with fitbit

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[RedGalaxy500]

Steve, tried what you suggested. Then when it didn't work, I got in touch with company.  Basically they just told me it was out of warranty and to buy a new one. BUT what worked for me was letting the battery run completely down till it no longer vibrated when the side was pushed. Then I charged it and when I did the battery symbol showed up for the first time since the screen issue started. After taking it off the charger the display worked!! Problem solved ...for now.

[NannieE]

I have had the same response from Fitbit last night and an email to confirm this. This is my second Fitbit Charge 3 and the one I have is a replacement which was sent to me in January last year, so with the 2 year warranty they offer it should not be out of warranty.  I will try what you suggested about letting it run out of battery.  I have had it on charge this morning so will have a long time without a watch as I do need it for my steps and activity.  Will see how I go.

[NannieE]

Me too.  Wish I had not bought the Aria Air scales now.  Cant return them as I have had them a few weeks.  Would if I could to get away from Fitbit.

[EdsonFitbit · Accepted solution]

Hello everybody, thank you for visiting the Fitbit Community.

I'm sorry to hear about the difficulties you experienced with your Fitbit devices. Thank you for the time you spent trying to find a solution.

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

In addition to the regular restart and changing your Fitbit device's clock face, we recommend performing a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

If you have followed the instructions shared above without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

I am going to close this thread, but if there is anything else we can help you with, please don't hesitate to start a new topic.

Have a nice day.