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Charge 3 vibrates but won't turn on nor charge

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‎11-08-2020 05:50 - last edited on ‎11-12-2020 12:57 by Fitbit Moderator

‎11-08-2020 05:50 - last edited on ‎11-12-2020 12:57 by Fitbit Moderator

I have a black screen and it won't charge, restart nor sync. Doesn't show the battery anymore when I put it on the charger and when I try to restart it by holding the button, it just vibrates but nothing else. Tried changing clock face but it can't because app shows the last sync was 4 hrs ago. Help please! 

 

 

Moderator Edit: Clarified subject

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‎11-09-2020 04:08

‎11-09-2020 04:08

@Not2n1te It's great to have you here.

 

Let me help you with your Charge 3 not working and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎11-10-2020 13:33

In response to AlvaroFitbit

‎11-10-2020 13:33

Couldn't fix but Fitbit is sending me a replacement. Great customer service! Less than 2 days and issue resolved. Thanks!! 

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