Charge 3 vibrating and flashing continuously

[SunsetRunner]

Last night my Charge 3 started going crazy. It was continuously vibrating and the screen was flashing between the home screen and menu screen. I connected it to the charger to restart but this seemed to make it worse. I took it off and let the battery drain. This morning I connected to the charger but as soon as it got enough charge it went crazy again. Has this happened to anyone else? Other than restarting, which is not working, what else can be done to get my Fitbit back in working order.

**I have not gotten my Fitbit wet, except for the usual sweat from working out.

Thanks!

Moderator edit: subject for clarity

[AlvaroFitbit]

@sdidarom Thanks for stopping by.

Let me help you with this and thank you for troubleshooting this issue. I noticed that you already have a ticket with our Support team so keep working with them to find a solution.

Let me know how it goes.

[DJHarlow]

I needed to update the app on my phone. So... we will see if this makes any difference. I did get a case number, in case it continues. 

[Debhow]

I’m having the same issues. The only thing getting it wet is sweat…..

[Debhow]

I’ve done all this. Still going crazy 

[sdidarom]

Hi Deb, this happened to me and I wrote a strong letter to customer relations and asked them to honor the warrantee and NOT just send me a coupon to buy another one. I received  a replacement in the mail soon after (didnt match the color i had--but was perfect since i just got a wristband  of the color they replaced it with---just my luck!) and it did not come with a wristband or charger  so dont throw those out.  Good luck

[WilsonFitbit]

Hello everyone. @Debhow Welcome to the community forums. @sdidarom Nice to see you around and thanks for your input. 

@Debhow Thank you for the information. If the troubleshooting steps suggested in this help article haven't helped, my best recommendation is that you please contact our Support Team for further assistance. Note that you can get in touch with them through chat or over the phone, but phone wait times have been longer than normal. Click here to get connected. 

In addition, please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed. 

See you around. 

[Debhow]

I keep trying to live chat, and I’m not getting anywhere. I’ve done
everything in the help section nothing works. I would like to get another
one. Is there anything you can do to help me?
Thank you
Debbie Howie

[Debhow]

Thank you for your email that is awesome. I haven’t been able to get
anywhere with them.
Debbie

[WilsonFitbit]

@Debhow Thank you for your reply. 

I'm sorry for any inconvenience caused. At this time, I noticed that you tried to get in touch with our Support Team through chat, but your chat got disconnected. In this case if you experience any connection inconvenience, I'd recommend contacting us over the phone by clicking here. 

On a side note, I'd like to let you know that this thread is now closed. If you still have additional questions or inquiries, please make sure to post them in a new thread. 

See you around.