Charge 3 vibrating and switching between screens.

[Cbarbour]

Today my Fitbit kept vibrating and switching between clock and notification screen. Having looked on here I went to plug it in and follow the advice. I noticed I was due an update so plugged my Fitbit in and tried to install the update. This took over one hour and it don’t seem to work. I then put the Fitbit back on as I was going out and then the Fitbit turned off completely and wouldn’t go on. I then plugged it back in once I got home and now there’s a smiley face. I’ve tried plugging it in again as advised on a post on here but nothing is happening. Thanks 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Cbarbour.

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for trying to get them resolved before contacting us.

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

If you have any question, please let us know.

[Rbud]

I am having the same issue.  Did you get resolution? Thanks!

[Cbarbour]

Hi yes despite trying different things the problem remained do I am getting a replacement sent out. Thanks 

[Cbarbour]

Hi no I’m getting a replacement sent.

[ladEdi]

My Charge 3 is doing the exact same thing. It kept vibrating and switching between screens. I took it off. When I got home later i plugged it in and got the smiley face. I wore it for a while then it went dead. I have tried everything I’ve read on here about rebooting and starting the Fitbit. Nothing is happening. It’s dead. I don’t get why. It’s always worked so well. I just started the 3 month premium  trial and can’t use it until I either get this one working (doubtful) or buy a new one. 

[AineMaire]

I'm having the same issues - mine has been vibrating and switching between screens.  Yesterday it just went dead and now I just have a white line across a black screen.  I rebooted earlier and got more vibrating and switching and now just gone back to black screen with white line.  What has been suggested to fix this? thanks

[Rbud]

I have the same issue - wants to recharge from zero, alternating
screen...will call support today 😞

[AineMaire]

I'm having the same issues - mine has been vibrating and switching between screens.  Yesterday it just went dead and now I just have a white line across a black screen.  I rebooted earlier and got more vibrating and switching and now just gone back to black screen with white line.  What has been suggested to fix this? thanks

[Ladymouse777]

I am angry. Clearly this is an issue that seems to be affecting several people all of a sudden today…and they sent me a here is a discount to buy a new Fitbit email. Ya that is NOT happening! This is not my issue it is Fitbits!!!

[Cbarbour]

Hi

i contacted them on their chat facility and we tried a few things and thought it had worked but it didn’t. I am now getting a replacement sent through

[Cbarbour]

Hi I got offered both. A 50% off a new Fitbit or a replacement of my charge 3 so I went with the replacement. 

[DMatthys]

I started having the same problem today. restarted my fitbit twice, then started a chat.    They had me restart again and do something called a long restart.    Nothing worked.   I've been given a case number and the warranty department is supposed to be contacting me.   Looks like this is an issue that hit many people!

[amcnerney]

Mine started doing the today and just like you I have plugged it in and tried to restart. A smiley face can on and now the screen is blank.

[Ladymouse777]

Fitbit you need to fix this it is clearly an issue on YOUR end.

Get Outlook for iOS

[amcnerney]

I just got an email from them saying there’s nothing the can do for me other then at 35% a new one from their store. This ticks me off, yea I have had it for over a year but it’s not that old and to have this many people have the same issue!!!! It is something on their end and at this case I don’t want to buy another one.  

[EdsonFitbit]

Hi everybody, thank you for visiting the Fitbit Community.

Thank you for the time you spent trying to resolve the issues with your Fitbit Charge 3 before getting in touch with us.

@Rbud In this case, we recommend restarting your Tracker by following these instructions.

In addition to the regular restart, you can try a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

Whether the above doesn't work, please change the clock face of your Charge 3.

@ladEdi @AineMaire If you have followed our recommendations without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

@Cbarbour I'm glad to hear that you'll receive a replacement.

@Ladymouse777 @amcnerney Our team is working constantly to improve our products and services. Your feedback is highly appreciated.

@DMatthys Customer Support should get in touch with you as soon as possible. Please keep an eye on your inbox over the next days.

Feel free to contact us at any time.

[Rbud]

Rbud update -after several hard resets and charges, my Charge 3 screen went
blank. I called Fitbit customer support and was offered 50% off any fitbit
or a new Charge 3 - thank you for your help and service!
Show quoted text

[EdsonFitbit]

Thanks for your response, @Rbud.

I'm glad to hear that you'll receive a discount on your new purchase.

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

Have a nice day.

[Roxanne15]

I had a similar problem with a white line and a smiley face 

support team we’re no help and advised to buy a new Fitbit