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Charge 3 was vibrating and now it won't charge

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‎08-01-2021 23:00 - last edited on ‎08-05-2021 05:40 by Fitbit Moderator

‎08-01-2021 23:00 - last edited on ‎08-05-2021 05:40 by Fitbit Moderator

Hello, my fitbit charge 3 is doing exactly the same. Screen blank (with battery) and then randomly started vibrating constantly until the battery had ran out. It now won't charge or anything. I have tried reset a number of times and cleaning the charger etc. Nothing is happening. Please help

 

 

 

Moderator edit: subject for clarity/label 

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‎08-05-2021 05:47

‎08-05-2021 05:47

Hello @KatieO23. Welcome to the community forums.

 

Thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. It seems that you've tried the suggested tips in this help article and since the issue has persisted, my best recommendation is that you please contact our Support Team for further assistance. Note that you can contact them through chat, but if you experience any connection issue while chatting with them, please contact them over the phone; however, take into consideration that phones wait times have been a little bit longer than normal. Click here to get connected. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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