Charge 3 went blank and was hot to touch

[force64]

The heart rate green light stopped working and did a reset and left with white line going across screen last night.  This morning blank screen and charge 3 was very hot to touch.  App on phone says fitbit need  firmware update.  Charge 3 now appears to be dead.  Update process on app says can't find charge 3 is it powered on?.  Well it is as its plugged into charger. Then I get scree that says Fitbit Charge 3 synced today at 04:22 Version 20001.88.11 Battery Full.  Please help.

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @force64.

I appreciate your participation in the Forums and sharing that your Charge 3 screen went blank and was hot to touch. Thanks for trying to resolve this and I am here to help. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

Let me know if you have any questions.

[force64]

Thank you for your reply.  The online chat support were very helpful and have offered me a replacement.

Having just seen the advert for the fitbit sense is it possible to upgrade?

[LiliyaFitbit]

Welcome to the Fitbit Community, @force64.

I am glad to hear that our Support team took care of your case and you were sent a replacement. Thank you for posting the update here. At this time, we don’t offer exchanges, but I appreciate your interest in Fitbit Sense and hope you continue enjoying the Fitbit experience and working on your goals. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums. Happy stepping!