Charge 3 went dim, screen blur and totally black

[KhinSL]

My charge 3 totally blur, dim and almost black, couldn’t see properly. Already reset couple of times from ios app but same issues since 2 months ago and can’t reset from Fitbit tracker. How to solve the problem? 

[EdsonFitbit]

Welcome to the Fitbit Community @KhinSL.

I'm sorry to hear that your Fitbit Charge 3 display is not working properly. Thank you for resetting your Tracker before contacting us.

To try to resolve the issue, please confirm that you've restarted your Tracker by following these steps. If this doesn't help, please perform a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

In addition, you can change the clock face by following the instructions on this article.

If you have any question, please let us know.