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Charge 3 went off and won't charge or turn on

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‎10-21-2020 09:38 - last edited on ‎10-22-2020 11:50 by

‎10-21-2020 09:38 - last edited on ‎10-22-2020 11:50 by

Hi,

Earlier today my Charge 3 suddenly turned off (I've had it for ~10months, it's the first time this happens); the battery was not low, or at least I didn't get the usuale vibration to warn me about that.

I plugged it to the charger for a couple of hours but nothing happened; I actually noticed that it didn't vibrate when plugged to power (as it normally does), and it is now a bit warm. Still, it won't turn on.

I also tried to press the side button for 10+ seconds but nothing happens, it seems completely dead.

Has anyone experienced something like this, or knows how to fix it?

Thanks

 

 

Moderator edit: subject for clarity 

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‎10-22-2020 11:49

‎10-22-2020 11:49

Welcome to the Fitbit Community, @NM9.

 

I am sorry to hear your Charge 3 tracker turned off and won't charge or turn on. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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