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Charge 3 white and gray lines on the screen

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‎01-21-2020 13:33 - last edited on ‎09-24-2020 17:35 by Fitbit Moderator

‎01-21-2020 13:33 - last edited on ‎09-24-2020 17:35 by Fitbit Moderator

These grey/white lines appeared on my lovely Fitbit yesterday.  The swiping also appears sluggish. I love my fitbit & am so careful with it, it's only 7 months old. It's never gotten wet. I've tried rebooting with no joy. Please advise what I can do to make it perfect again?! 

 

 

Moderator edit: updated subject for clarity

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‎01-21-2020 16:51

‎01-21-2020 16:51

Contact Customer Support.

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‎01-21-2020 16:51

‎01-21-2020 16:51

Contact Customer Support.

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‎01-21-2020 17:04 - edited ‎02-23-2024 03:14

In response to SunsetRunner

‎01-21-2020 17:04 - edited ‎02-23-2024 03:14

Hello there @Elsieh, welcome to the Community Forums. Thanks for the details provided and for taking the time to troubleshoot your Charge 3's screen prior to contacting us. 

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Thanks for your help @SunsetRunner. 

Maria | Community Moderator, Fitbit


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