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Charge 3 white line on the screen

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‎01-24-2020 13:19 - last edited on ‎09-23-2020 17:45 by Fitbit Moderator

‎01-24-2020 13:19 - last edited on ‎09-23-2020 17:45 by Fitbit Moderator

I have my Fitbit Charge 3 for just over a month now. Today I noticed a line on the inside of the screen(glass) that almost looks as if lt is delaminating.

Not sure what is causing this. Has anybody experienced this  before? 

 

 

Moderator edit: updated subject for clarity

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‎01-25-2020 08:07

‎01-25-2020 08:07

Hi there @CharltonG, welcome to the Community Forums. Thanks for the details provided, I'll be glad to help you. 

 

In order to fix your Charge 3's screen, I suggest you to restart your tracker by following the steps below:

 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
  4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
  5. Unplug your tracker from the charging cable.

 

Give this a go and let me know how it goes.

Maria | Community Moderator, Fitbit


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