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Charge 3 white lines across the screen

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‎02-06-2020 08:50 - last edited on ‎09-22-2020 15:03 by Fitbit Moderator

‎02-06-2020 08:50 - last edited on ‎09-22-2020 15:03 by Fitbit Moderator

My Fitbit has 3 horizontal white lines across the bottom of the display screen. This started a couple of days ago after updating my watch. I’ve read many threads of the white lines on the screen and have tried the hard rest and changing the clock face to no avail. Everything works fine, just the white lines. 

 

 

Moderator edit: updated subject for clarity

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‎02-06-2020 08:52

‎02-06-2020 08:52

Contact Customer Support.

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‎02-06-2020 08:52

‎02-06-2020 08:52

Contact Customer Support.

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‎02-06-2020 11:26

In response to SunsetRunner

‎02-06-2020 11:26

Hello there @CSMB, welcome to the Community Forums. Thanks for the details provided and for taking the time to troubleshoot your Charge 3's screen prior to contacting us. 

 

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

 

Thanks for your recommendation @SunsetRunner.

 

Let me know if there's anything else I may do to help you.

Maria | Community Moderator, Fitbit


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