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Charge 3 white lines on the screen and touch screen isn't responding

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‎06-19-2020 11:23 - last edited on ‎09-16-2020 10:17 by Fitbit Moderator

‎06-19-2020 11:23 - last edited on ‎09-16-2020 10:17 by Fitbit Moderator

The last week or two I've consistently had white lines across my Charge 3 display. The touch controls are also mostly unresponsive. I've reset the device on and off the charger and nothing has improved.

 

Moderator Edit: Clarified subject

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‎06-28-2020 18:17 - edited ‎10-11-2023 05:11

‎06-28-2020 18:17 - edited ‎10-11-2023 05:11

Hi there @tom99999, welcome to the Community Forums. Thanks for the details provided in your post about your Charge 3's screen behavior. I appreciate you've taken the time to restart your tracker in order to fix it.

I've seen that you contacted our Support Team after posting here and they helped you to get back on track. 

Maria | Community Moderator, Fitbit


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