Charge 3 white lines on the screen

[EmilyJunk]

My Fitbit charge 3 is less than a year old.  After a few months of having it, it started having these white streaks going across the screen.  That in itself isn't a huge issue but that's not all that's happening.  It also does not turn the screen on when I lift my arm.  When I double tap it, it sometimes turns on fine, sometimes it takes several attempts for the screen to turn on.  When it turns on, half the time it turns back off after a half a second, before I can even read the time, let alone any of my health stats.  I can't scroll through the different screens on the Fitbit without trying it for several minutes, and overall the whole ting works really jankily.  it still records my stats just fine, just the screen is super weird and glitchy and it's really frustrating to use.

Moderator edit: updated subject for clarity

[Sjninoc]

I have the same problem, i have checkes on other fitbit forums and it looks like is a common problem on charge 3. Is there a way to get a replacement ?

[Kimbles24]

I'm Having the exact same issue :-(. 

customer service are really helpful. I’d contact them! 

[MarreFitbit · Accepted solution]

Hi there @EmilyJunk and @Sjninoc, welcome to the Community Forums. I am sorry to hear that you are going through this situation. I appreciate your time while troubleshooting the display of your Charge 3 devices. 

Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know. 😉

Hello @Kimbles24, welcome and thanks for stopping by here. I'm glad to hear that our team has been really helpful. Keep an eye on your inbox for updates on your case. 

Let me know if there's anything else I may do to help you in the meantime. 

[Kimbles24]

Thanks.

i have a new replacement on the way! Ended up upgrading to a Versa, very excited :))

[MarreFitbit]

You're very welcome @Kimbles24! 😉 I'm so happy to hear a new Versa is on the way. 

Don't forget that you can set up your new watch on your currently Fitbit account without losing any previous data by following the steps below:

1. Remove the old Charge 3 from the phone's Bluetooth settings.

2. Turn off other Bluetooth connections when not in use.

3. Plug it into the charging cable and open the Fitbit app.

4. Setup your Versa.

I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[Sjninoc]

I still have the same problem, it looks like the only way is forcing to upgrade to a new fitbit. Very disapointed

[MarreFitbit]

Hi there @Sjninoc. I am sorry to hear that you are going through this situation. I totally understand where your disappointment is coming from. 

I created a support case on your behalf the last time you posted here. Our Support Team haven't heard back from you since 11/01, in order for them to address the issue with your Charge 3 display, could you please reply back to the email they sent to you? Note that the case was created under the email address you use for your Community profile. 

Let me know if you have any questions present.

[Sjninoc]

I re started my charge 3 based on the support team recomendation, however the lines are still on the screen. 

[MarreFitbit]

Hello there @Sjninoc, thanks for letting me know the outcome of the steps recommended by our Support Team.

I've seen that today you replied to the email with the results of the troubleshooting steps, you're in good hands. They will continue assisting you with this matter. 

Let me know if you have questions present. 

[Mafx]

I had the same problem with the white lines on my screen since Valentines Day.  Only problem was that I did not contact the company last month before the warranty expired.  Sorry, but the COVID-19 issue placed everything on hold for a while.  I've contacted the chat line, but was only offered a discount for a new one.  Very disappointed with the company after having purchased the Charge 2 and 3 over the years.

[cadevroy]

I have a charge 3 with white streaks on the face, it's not even a year old. don't even get it wet!

What can you do? seems to be a common problem.

I loved my charge 2, been having more and more problems with the 3.

Time for an Apple watch.