Charge 3 white lines on the screen

[peterh42]

I had a Charge 3 bought for me for my 50th birthday in February 2019 and it has been working fine.

Recently I have notice white horizontal lines appearing near the top of the screen.

Now it is covering a quarter of the screen and makes it hard to read the battery percentage and clock.

What can I do about this?

Moderator edit: updated subject for clarity

[Jessfran]

Hi

After having the same problems and after doing hard resets, resetting my phone etc, I got in touch with customer services. They went through everything with me and now I am waiting for a replacement. It was only 6 months old. 

[MarreFitbit · Accepted solution]

Hi there @peterh42, welcome to the Community Forums. Thanks for the details provided about the lines across your Charge 3 screen. 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

Hello @Jessfran, thanks for jumping in here and sharing your experience with our Support Team. I'm glad to heart that you were offered a replacement. 😉 

Don't forget that you can set up your new Charge 3 on your currently Fitbit account without losing any previous data by following the steps below:

1. Tap the Today tab, and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Have a nice day guys! 

[Jessfran]

Thank you for that info, much appreciated! 😊