Charge 3 white lines on the screen

[LondonLadyKay]

I still have the white lines on my display.  I reset the Charge 3, followed the instructions, and nothing seems to work at all for getting rid of the lines.  Is there something else I can do?  I cleared the data, did the hard and soft resets, but still have the white lines.  I don't get the Charge 3 wet or use it in the shower, so I am not sure what happened.  

Moderator edit: updated subject for clarity

[SunsetRunner · Accepted solution]

Contact Customer Support.

[MarreFitbit]

Hi there @LondonLadyKay, welcome on board. Thank you so much for all the steps you've tried so far in order to fix the white lines on your Charge 3's screen.

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Thanks for your recommendation @SunsetRunner.

Let me know if there's anything else I may do to help you in the meantime. 

[LondonLadyKay]

Thank you