Charge 3 white lines on the screen

[VictoryBelle]

I’ve tried everything from shutting it down multiple times to cleaning and leaving it alone...nothing is fixing it. I’ve had it for about 6 months and never had a problem! :’( I’ve kept from showering or swimming with it even though it technically is waterproof. So I don’t know what’s happened or why

Moderator edit: updated subject for clarity

[SunsetRunner · Accepted solution]

Contact Customer Support.

[MarreFitbit]

Hi there @VictoryBelle, welcome to the Community Forums. Thanks for the details provided about your Charge 3's screen and for taking the time to troubleshoot it prior to posting here. 

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Thanks for your help @SunsetRunner.

Let me know if there's anything else I may do to help you.

[mjgowder]

I am having same issue.  White lines on screen - blocking information.  Please start a case file to get this cleared up. Thanks

[jacquix]

I'm having the gray screen and lines issue too!  Did the "long restart" to no avail.

[mjgowder]

Customer service -via chat unable to resolve issue.  Check if your Fitbit is in warranty   Mine is being replaced at no charge. 

[MarreFitbit]

Hi there @jacquix, welcome here. Thanks for troubleshooting your Charge 3's screen prior to contacting us. 

Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know.

Hey @mjgowder, thanks for stopping by. I'm glad to hear that our Support Team replaced your Charge 3. 😉

Don't forget that you can set up your new Charge 3 on your currently Fitbit account by following the steps below:

1. Tap the Today tab  and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

I'll be around if there's anything else I may do to help you.

[Sammygirl184]

I'm having the same issue! I've also had mine for 6 months. Never showered with it. Never swam with it 

[sreynolds56]

Mine did the same thing randomly yesterday morning! Never showered or swam with it, but now the display is all white and grey lines. I did try the short and long restarts but nothing has helped. 

[jacquix]

See following for how my problem was resolved.  They gave me a choice of full replacement or a % off another of my choice.  My Charge 3 was still under warranty.
Hi there @jacquix, welcome here. Thanks for troubleshooting your Charge 3's screen prior to contacting us.  Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know.

 Hey @mjgowder, thanks for stopping by. I'm glad to hear that our Support Team replaced your Charge 3. 😉 Don't forget that you can set up your new Charge 3 on your currently Fitbit account by following the steps below: 
- Tap the Today tab    and tap your profile picture.
- Tap Set Up a Device.
- Choose your device and follow the on-screen instructions to continue.
 I'll be around if there's anything else I may do to help you.Maria | Community Moderator, Fitbit