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Charge 3 white lines on the screen

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‎07-17-2020 23:05 - last edited on ‎09-15-2020 16:41 by Fitbit Moderator

‎07-17-2020 23:05 - last edited on ‎09-15-2020 16:41 by Fitbit Moderator

I have attempted to reset my Charge 3, to no avail. It occurred after I had attempted to recharge my device. I have been trying to contact Support but it has been difficult to get through. What are my options for solving this issue.

 

Thank you for your help.

 

Moderator Edit: Clarified subject

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‎07-18-2020 04:06 - edited ‎11-03-2023 18:11

‎07-18-2020 04:06 - edited ‎11-03-2023 18:11

Hi there @sennapede, welcome to the Community Forums. Thanks for taking the time to restart your Charge 3 in order to fix the screen prior to posting here. 

I've seen you were able to get in touch with our Support Team about this matter and they helped you to get back on track. We're sorry for the hard time you had while reaching our Support Team, due to recent events affecting our operations, support options are limited and wait times are longer than usual.

I'll be around if there's anything else I may do for you. 

Maria | Community Moderator, Fitbit


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