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Charge 3 white lines on the screen

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‎11-09-2020 10:23 - last edited on ‎11-12-2020 12:54 by Fitbit Moderator

‎11-09-2020 10:23 - last edited on ‎11-12-2020 12:54 by Fitbit Moderator

I was told by a service rep that the lines would go away after the update. It did not. There seems to be several threads about this. What can be done? Also, the live chat has been down for several hours now. 

 

 

Moderator Edit: Clarified subject

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‎11-09-2020 13:52 - edited ‎06-06-2024 12:07

‎11-09-2020 13:52 - edited ‎06-06-2024 12:07

Hi there @LisaEdina, welcome to the Community Forums. I'm sorry to hear that your Charge 3's screen has developed white lines, I understand where your concern is coming from. Thanks for already trying to solve the issue by following the steps recommended by our Support Team during your chat.

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. 

We're sorry for the hard time you had while reaching our Support Team, due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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‎11-09-2020 18:16

‎11-09-2020 18:16

The Live Chat has not worked for me since 11:00 am this morning. Anyone else having a problem?

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‎11-09-2020 18:40

In response to LisaEdina

‎11-09-2020 18:40

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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