Charge 3 white lines on the screen

[SarahR01]

White lines appeared on my charge 3 today. I've reset it and changed clock face. Still nothing.  I've contacted support. Not heard anything back as yet  

Moderator edit: updated subject for clarity

[SunsetRunner · Accepted solution]

Contacting Support is the proper thing to do at this point.

[MarreFitbit]

Hello there @SarahR01, welcome to the Community Forums. Thank you so much for restarting your Charge 3 prior to contacting us. 

Since you just contacted our Support Team, please note that someone will be reaching out to you within the next 24-72 hours with next steps.

Thanks for your advice @SunsetRunner.

Let me know if there's anything else I may do to help you in the meantime. 

[R727]

I had the same problem but I have black lines.

[MarreFitbit]

Hi there @R727, welcome to the Community Forums. 

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Let me know if there's anything else I may do to help you. 

[R727]

Hello, thanks for responding. I tried to restart my device but there weren't any changes. On my screen I see black lines but in the background it looked like white lines were moving in the screen going up so I don't know if that was part of restarting or if it was doing something because I can't see what is actually going on. 

Sent from Yahoo Mail on Android

[MarreFitbit]

Hi @R727, thanks for getting back.

I created a support case on your behalf the last time you posted here. Our Support Team haven't heard back from you since 11/08, in order for them to address the issue with your Charge 3 display, could you please reply back to the email they sent to you? Note that the case was created under the email address you use for your Community profile. 

Let me know if you need further assistance, I'll be around.

[Mchase928]

Mine started this white lines business today. I emailed customer service so I’m hoping it can get fixed! I use my Fitbit all day at work! 

[mabuhaymom]

Mine has white lines too and trouble syncing. It’s a few months out of warranty and all they offered was a discount on a new one.