help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 white lines on the screen

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-06-2020 06:46 - last edited on ‎09-27-2020 19:53 by Fitbit Moderator

‎01-06-2020 06:46 - last edited on ‎09-27-2020 19:53 by Fitbit Moderator

Two days ago I awoke to my fitbit charge 3 with these lines and having difficulty navigating from screen to screen. I have tried resetting & changing clocks like I have seen recommended for others. Any other ideas? 

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎01-06-2020 08:29

In response to mick7291

‎01-06-2020 08:29

Hi there @mick7291, welcome to the Community Forums. Thanks for restarting your Charge 3 and changing the clock face in order to fix the screen. Nice way to go! 

 

Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎01-06-2020 06:46

‎01-06-2020 06:46

https://www.instagram.com/p/B6-2SCMHh6I/?igshid=17fg0f618kq40 

Best Answer
0 Votes

‎01-06-2020 08:29

In response to mick7291

‎01-06-2020 08:29

Hi there @mick7291, welcome to the Community Forums. Thanks for restarting your Charge 3 and changing the clock face in order to fix the screen. Nice way to go! 

 

Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes