Charge 3 white lines on the screen

[KFriedman]

Hello! Just this evening my charge 3 started having a streaky screen. I've seen other people with the same problem on the forum. I've rebooted and cleared data, it doesn't make a difference. What are my options? Mine is just one year old! 😞

Moderator edit: updated subject for clarity

[SunsetRunner]

Try a Long Restart:

CHARGE 3 LONG RESTART
Connect the device to the charging cable.
While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration.
The device turns off.
The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
Remove the device from the charging cable. The device shuts down.
Important: Plug the device into the charging cable again.

[KFriedman]

I've already done that twice, as I saw it in previous posts. It had no effect, and neither did clearing data.

[SunsetRunner · Accepted solution]

Contact Customer Support.

[MarreFitbit]

Hi there @KFriedman, welcome to the Community Forums. Thanks for all the steps you've done so far in order to fix your Charge 3's screen. 

I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

Hey @SunsetRunner, we really appreciate your help. 😉

Let me know if there's anything else I may do to help you in the meantime. 

[KFriedman]

I ended up contacting customer support. Thankfully my charge 3 is still under warranty. Hurrah! Thanks everyone!

[MarreFitbit]

Music to my ears @KFriedman! 😉 I'm glad to hear that you were offered a replacement. 

Don't forget that you can set up your new Charge 3 on your currently Fitbit account without losing any previous data by following the steps below:

1. Tap the Today tab and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

I'll be around if there's anything else I may do to help you.